Privacy Policy - Servier Canada

Servier Canada (“Servier”, “us”, “we”, or “our”) is committed to protecting your privacy and safeguarding your personal information. The purpose of this privacy policy is to inform you about our privacy practices, including how we collect, use and disclose your personal information.

This privacy policy relates to all of our activities, including our website located at https://servier.ca/en/cookies-policy/, on www.MyServier.ca or on www.venixxa.ca (together, the “Site”) or on our applications, unless we have provided you with a separate privacy policy for a particular product, service or activity.

Please review this privacy policy carefully. By submitting your personal information to us, by registering for or using any of the services we offer, by using our Site or our applications, or by voluntarily interacting with us, you consent to our collecting, using and disclosing your personal information as set out in this privacy policy, as revised from time to time.

1. What data do we collect?

We may collect some or all of the following personal data from users of Our Site:

Data that you give to us through your use of the Contact space of Our Site: last name, first name, email address, telephone number, postal address as well as any other information you provide to us.
When you apply for a job through the Site, we collect your CV and any other information you provide to us.
On MyServier.ca: when a Health Care Practitioner logs in to MyServier platform, we collect their Name, surname, email address, medical specialty.
Data that we collect automatically for statistical purposes using cookies: pages visited, dates and times of access, preferred content, operating system, type of browser used, type of hardware used, etc. It must be noted that our statistics cookies do not allow the personal identification of a natural person. Like most websites and other Internet services, we may collect certain technical and device information about your use of our website. Such information may include your Internet protocol address, information about your device, browser and operating system, and the date and time of your visit.

For more information, please refer to the Cookie Policy.

In accordance with the applicable privacy laws, such as Canadian privacy laws and the General Data Protection Regulation (GDPR), personal data means any information that can identify you directly or indirectly.

2. How do we use your data?

We collect, use and disclose your personal data with your consent or as permitted or required by law. For example, under the GDPR, our use of your personal data must always have a lawful basis. This may be because the data are necessary or because it is in our legitimate business interest to use them.

How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal data in question. If you choose to provide personal data to us, we assume that you consent to the collection, use and disclosure of your personal data as outlined in this Privacy Policy.

Typically, we will seek your consent at the time your personal data is collected. Where we want to use your personal data for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.

If you provide personal data about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this Privacy Policy.

Your data may be used for the following purposes:

To produce statistical analyses, particularly of Site traffic. Applicable legal basis under the GDPR: legitimate interest.
To manage and improve the Site for optimal User browsing. Applicable legal basis under the GDPR: legitimate interest.
To respond to requests or questions by Users and to provide them with technical assistance, if needed. Applicable legal basis under the GDPR: performance of a contract.
To monitor requests made about our products or services. Applicable legal basis under the GDPR: performance of a contract.
To process pharmacovigilance case reports regarding our products or services. Applicable legal basis under the GDPR: compliance of a legal obligation.
To comply with the legal and regulatory obligations applicable to Servier Canada. Applicable legal basis under the GDPR: compliance with a legal obligation.
To investigate a legal claim. Applicable legal basis under the GDPR: legitimate interest.

We do not further process the data in a manner that is incompatible with the purposes described above. If we want to use your personal information for another purpose, we will seek your consent. We do not use the information we collect to provide advertising of third-party products and services or targeted advertising of Company products and services across third-party websites or service offerings.

3. What are your rights?

We will take steps to ensure that your personal data is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your personal data unless such a process is necessary. We expect you, from time to time, to supply us with updates to your personal data, when required.

You may make a written request to access any personal data about you that we have collected, used or disclosed, and we will provide you with any such personal data to the extent required by law.

You may also challenge the accuracy or completeness of your personal data in our records. If you successfully demonstrate that your personal data in our records is inaccurate or incomplete, we will correct the personal data as required.

You may withdraw your consent to the disclosure or use of personal information collected. If applicable, you may have the right to request information about the use of any automated decision system and the impact they may have on you.

Where applicable, and under conditions, you may have additional rights as provided notably by the GDPR, such as the right to delete your personal data, ask for their portability, restrict or oppose (for legitimate reasons) the processing of your personal data.

Should you have any cause for complaint regarding our use of your personal data, you have the right to lodge a complaint with the competent data protection authority of your country.

To exercise your rights, please refer to the “How to Contact Us” section.

We may require that you provide sufficient identification to fulfill your request regarding your personal data. Any such identifying information will be used only for this purpose.

4. How to opt-out of communications?

If you no longer want to receive marketing-related emails from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us, or if you created an online account when you registered to receive our emails, you may log in to your account and make changes to your communication preferences. You may also opt-out by contacting us directly using the contact information in the “Contact” section below.

We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.

5. How long do we keep your personal data?

We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. For example:

Personal data collected for audience measurement purposes are kept for 6 months;
Personal data collected for research activities are kept in the information systems of the data controller, participating centre or healthcare professional taking part in the research until the study product is marketed or until 2 years following the last publication of the study results or, in the absence of publication, until the signature of the final study report. The data are then archived in paper or electronic form for a period in accordance with applicable laws and regulations;
Personal data collected for pharmacovigilance activities are kept for 10 years after the relevant marketing authorisation has ceased to exist; the data are then deleted or archived in an anonymised form, unless otherwise envisaged by mandatory local regulations;
Personal data collected for the management of medical information are kept for 3 years after your request;
Personal data collected for scientific medical liaison with healthcare professionals are kept for 5 years after your last interaction with SERVIER, then are archived for 5 years and deleted;
Personal data collected for managing relationships with healthcare professionals in connection with clinical trials are kept until the study product is marketed or until the final study report or until the publication of the study results. They are then archived in paper or electronic form for a period in accordance with applicable laws and regulations;
Personal data collected for communication and relationship management and promotional activities (contacts with healthcare professionals) are kept for 5 years after your last interaction with SERVIER, then archived for 5 years and deleted;
Personal data collected for transparency management are kept, archived and destroyed in accordance with applicable laws and regulations;
Personal data collected for any other type of correspondence are kept for 13 months.

6. How do we safeguard your personal data?

We have put in place appropriate and commercially reasonable technical and organizational security measures to store your personal data that we collect and keep confidential and to protect them against unauthorized or unlawful disclosure or access, accidental loss, destruction, alteration or damage taking into consideration the state of the art of technology and the cost of implementation. We have also taken steps to ensure that the only personnel who are granted access to your personal data are those with a business ‘need-to-know’ or whose duties reasonably require such information.

Despite the measures outlined above, no method of information transmission or information storage is 100% secure or error-free, so we, unfortunately, cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “How to Contact Us” section below.

7. Do we share your personal data?

Your personal data processed by Servier Canada will only be accessible by a limited list of recipients on a need-to-know basis or where required by law, including but not limited to:

The departments and personnel of Servier Canada and other legal entities of the Servier Group with a need to know.
The suppliers and service providers of Servier Canada, particularly those responsible for hosting the Site, reducing the Site, who may be called upon to access the personal data of Users for purposes strictly necessary for their work.
The competent authorities such as health authorities in certain legally-defined cases.

Regarding suppliers and service providers, we take action to ensure that the rules set out in this Privacy Policy are followed and require that the suppliers and service providers maintain the confidentiality of your personal data and keep your personal data secure. We also require that they only use your personal data for the limited purposes for which it is provided. When our suppliers and service providers no longer need your personal data for those limited purposes, we require that they dispose of the personal data. In some circumstances, we may permit our service providers to retain aggregated, anonymized or statistical information that does not identify you. We do not authorize the service providers to disclose your personal data to unauthorized parties or to use your personal data for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.

Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our operations or those of any of our affiliates or subsidiaries; (f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal data and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.

If we otherwise intend to disclose your personal data to a third party, we will identify that third party and the purpose for the disclosure, and obtain your consent.

8. Where do we store your personal data?

Your personal data is currently stored in Europe. If need be, it may be stored and processed in any country where we have facilities or in which we use third-party service providers such as Licorn Publishing and OVH are located in France and McCann Canada, located in Canada. Refer to the providers list in section 7. Your personal data may be transferred to countries outside your country of residence, which may have different privacy rules than your country. If these data are outside your country, they are subject to the laws of the country in which they are located and may be disclosed to governments, courts or law enforcement or regulatory agencies of that other country and in accordance with the laws of that other country. However, our practices regarding your personal data will at all times be governed by this Privacy Policy and, applicable privacy law, including, where appropriate we will comply with GDPR requirements to provide adequate protection for the transfer of personal data from the EU/EEA to another country, such as by using standard contractual clauses.

9. Does our privacy policy apply to third-party websites and services?

This Privacy Policy applies only to our products and services. It does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third-party privacy policies prior to using third-party websites or products or services.

10. Do we collect children’s personal data?

Our products and services are not intended for minor people, and we do not knowingly collect personal data from minors. If you are a minor under the laws applicable to your place of residence, please do not provide us with any personal data without the express consent of a parent or guardian.

If you are a parent or guardian and you know that your children have provided us with personal data, please contact us. If we learn that we have collected personal data from minor children without verification of parental consent, we will remove that information from our servers.

11. How to contact us?

To ask questions or make comments about this Privacy Policy or your personal data, exercise your rights, file a complaint, or obtain information about our policies and practices regarding our service providers outside Canada, please contact our Privacy Officer:

Privacy Officer: Lucie Rousseau

Servier Canada

3224, avenue Jean-Béraud #270
Laval, Quebec, CANADA
H7T 2S4
By email: privacy-ca@servier.com

12. Applicable law

The present policy is governed by Canadian law, with respect to both the substantial rules and the formal rules. All disagreements shall be brought before the courts with jurisdiction of Ottawa (Canada).

Any application of the rules of conflict of laws that restricts the full application of Canadian law is consequently excluded hereby. Consequently, Canadian law applies to all Users who browse the Website and who use all or part of its functions.

In the event of a divergence between the information presented in the Canadian version of the Website and the information that is presented in the English version of said Website, the information presented in the Website’s French version shall take precedence.

13. Update

We will update this Privacy Policy from time to time to reflect the changes in our practices, our technology, our legal obligations and other factors. Please see “Last Update” at the bottom of this page for the latest update of this Privacy Policy. Unless otherwise noted, any changes to this Privacy Policy will be effective immediately upon posting on this page in an updated privacy policy. By using the Website as a result of a change, you consent to the practices set out in the updated Privacy Policy.

Last updated on February 29, 2024.